Making Millions Selling Diamonds For 99 Cents

David Wirtenberg Story

www.outrageousdiamonds.com

David Wirtenberg, 28
Outrageous Auctions (eBay User ID: outrageousauctions)
New York City
Projected 2006 Sales: $8 million to $10 million
Description: Engagement rings, wedding bands and other jewelry

Turning Talk Into Sales: David Wirtenberg loves to talk. "I could talk your ear off," he says. "I love what I do. I'm a very passionate person." His ability to make sales, and his prior experience in sales for Bear Stearns and Auto Data Processing, helped him build his business from scratch in 2003. His father-in-law became his inspiration and behind-the-scenes mentor. "He said, 'Let's see if we can sell jewelry on the internet,'" Wirtenberg recalls. "I went to 47th Street in Manhattan. I knocked on every door. I didn't know anything about diamonds at the time. I was looking for suppliers, for an education, anything." He ended up buying a couple of diamond rings, and he immediately sold them for a profit on eBay. "I thought, 'This could be something.'"

Many Facets to His Business: Today, Wirtenberg sells through his websites (www.outrageousauctions.com and www.outrageousdiamonds.com) and through eBay. "I use eBay to get new customers and new traffic," he says. "Most of my diamond auctions start at 99 cents. Sometimes I lose money; sometimes I make money. Whatever makes the customer happy, I do. Our packaging is second to none. Sometimes we pack our diamonds in Faberge eggs [for free]. Once you have customers, you have those customers for good."

Personal Touch: Wirtenberg speaks fondly of the personal connections he has made and recalls the time he and his wife, Danielle, personally delivered a $14,000 ring to a customer in California. "The fringe benefits touch you deep inside," he says. "You play a huge role in people's lives. I have provided advice on people's engagements. I feel I am blessed every single day with the direction this business has taken."

Online Logo Creating Business Is Booming

Morgan Lynch Story

http://www.logoworks.com

Sarah Hawley, a 10-year public-relations veteran, was moving from a job at a large agency to launch her own business, Mockingbird PR, out of her home in Gilbert, Ariz. She soon discovered that her experience bringing in clients wasn't enough. Appearances mattered too.

"Freelancing without a logo or Web site or identity really hurt me going up against agencies or even small boutique firms," she says. "If I went to pitch business to someone, I would give them my proposal. But if they wanted to check me out, there was no image to put in front of them. I had to do something to be more professional. I was committed, but I looked like someone just doing it on the side."

It was time to get a logo. More than just printing up business cards, a logo can create the kind of brand identity that becomes instantly recognizable to customers and also communicates that this is a serious business. Hawley analyzed a few different logo vendors and decided upon Logoworks.com, a five-year-old online provider of logo services for small businesses based in Lindon, Utah.

"I liked that their designers were spread out [across the country]," she says. "So none of the designs looked the same, and they weren't influencing each other." She also liked the ease of the process and the turnaround time. But most importantly, she really liked the cost. Hawley chose the firm's Platinum Package, which gave her 10 designs to choose from and unlimited revisions for $600 -- a fraction of the cost of getting a logo from an agency, which can start at $5,000.

But until recently, distinctive, well-designed logos were the province of large companies. Extremely costly and time-consuming to produce, they were for the most part out of reach of small businesses. Logoworks was launched specifically to address the needs of small businesses and offer them high-quality logo design solutions at an affordable price.

The company got its start when Morgan Lynch, Logoworks' CEO, was working in software development for an insurance company. He was in charge of rebranding the company, and found the experience frustrating and expensive. "We ended up spending a lot of money on agencies, designers, etc.," he says. "Hundreds of thousands of dollars and a few years later…they came up with [something] I thought was O.K., [but] I wasn't really excited about it."

In 2001, after investing millions in building software and a design platform to do what he calls the heavy lifting, Lynch launched Logoworks.com. "We took a lot of the processes -- the meetings, the relaying of information between what businesses were looking for and graphic designers, what images they wanted, what colors -- and put it all online," says Lynch. "It's very efficient and eliminates the inefficiencies in the real world -- and we can do it at a fraction of the cost."

It works like this: Customers fill out an online form providing information that will be incorporated into the designs, such as color and style preferences, type of business or product, and how the logo will be used. Next, they choose from among package options, with prices ranging from $299 to $1,499. The packages are based on number of designs, as well as the option to create stationery and Web sites.

Based on these selections, initial design concepts are made and returned within three days. Next comes the revision process, and then the design is finalized. Although the process is Web-based, at every step along the way a customer can consult with his or her personal-account manager.

Logoworks.com is another example of how the Internet is dramatically changing the landscape for small businesses. In this case, it allows them to have a logo worthy of a multinational corporation at a reasonable cost. "Small businesses are waking up and saying they too can have a great brand," says Lynch. "Ten to 15 years ago, it would have been cost prohibitive and unattainable for [them]. They can look like a national chain even if the business is only two people working out of their home."

To date, Lynch says the company has come up with 45,000 logos. While the company doesn't disclose sales figures, Lynch says the firm's sales have increased 100% each year since its launch five years ago. While the majority of the company's clients are based in the U.S., Lynch says that about 10% to 20% of their business comes from overseas businesses that want a Western marketing look. Currently the company is plowing profits back into more R&D and software development to expand their capabilities and offerings.

Last year, the company got some bad publicity when a couple of its designers were accused of stealing others' logos. Following the accusation, Logoworks.com issued a statement saying it has fired the designers and taken steps to ensure such a situation wouldn't be repeated in the future.

Still, the company says 98% of their customers are satisfied with their experience. In her case, Sarah Hawley says the decision to get a logo really kicked her business up a notch. "I had a client in Atlanta, and they were skeptical about how committed I was," she says. "Once I put a logo in front of them, it registered with them that this was not some fly-by-night thing -- it was a full-time job. I was able to show them a professional image, and they're now a full-time client.

Moreover, Hawley recently returned to Logoworks to have them design her stationery letterhead. Clearly, first impressions for a small business can make a big impact on the bottom line.

Test-Driving Your Dream Job

Brian Kruth Story

http://www.vocationvacations.com/

Just one year ago, David Ryan was an international banker with HSBC. He had done stints in Bahrain, China, Taiwan, Hong Kong, Turkey, and London over the course of 17 years. However, by the time Ryan had landed in New York City two and a half years ago, he says, "the buzz for me was gone." Exciting as a two-decade spin around the globe once was, Ryan says, his chosen profession was simply, "not as exciting as it had been."

Ryan entered into what he calls, "a pretty long period of reflection" regarding his career path and future. Like many suffering from job ennui, Ryan was ready to do something new, the question was how to do it. Having nursed a lifelong love of dogs, Ryan realized that he was interested in potentially moving in that direction but was unsure of how exactly he could turn his passion into a sustainable career.
Enter a two-year-old Portland (Ore.)-based company called Vocation Vacations, a business that gives people the opportunity to "test drive" their dream jobs. Creating temporary but intense mentor/apprenticeship experiences, Vocation Vacations enlists professionals from a variety of fields -- everything from winemakers and makeup artists to architects and sword makers -- and pairs them with people who fantasize about leaving their day jobs and want spend a few days in a profession that they had previously thought beyond their reach.

Last April, Ryan signed up to do a two-and-a-half-day vocation working with a doggie day-care provider in Massachusetts. The following month, he spent three days working with a dog trainer in Oregon. Fairly quickly, Ryan figured out that he preferred training to day care and was confident that he could start his own business in the field.

Moreover, Ryan says the experience helped him to realize that he didn't have to abandon the skills he developed as a banker. Rather, he says: "It became obvious to me that there were a lot of kennels and trainers that were very good with animals, but business was not their specialty."

In June, Ryan resigned from HSBC and enrolled in a dog-training school in Missouri for five months to get certified. In January, he launched Beyond Dog Training in Rye, N. H. "It really sounds weird," he says. "But that two- to three-day experience has really been a lynchpin."

Vocation Vacations was started by Brian Kurth in 2004 after he made the leap from unhappy employee to dream-job entrepreneur. At the time, Kurth says he was burnt out working for Ameritech in Chicago and logging in three hour commutes.

"I didn't hate corporate life, or my job or my boss," he says. "But I hated the lifestyle. I wanted to do something more fulfilling. I was tired of going to dinner parties [where] people would talk about their exciting lives as architects or photographers and I worked at the phone company. People's heads hit their spaghetti plates when I told them. Nobody cared, and neither did I."

So in 2000, Kurth quit his job. In quick succession, he worked for a dot-com, got laid off when the economy imploded, and then sold his house and spent six months driving across the country, eventually settling in Portland. That city didn't have much in the way of industry and was in the midst of a recession, so he ended up working on a vineyard doing product marketing and sales for a family winery. Kurth found that there was something immeasurably rewarding about stepping outside of his routine and trying something new. Inspired, he came up with the concept and business plan for Vocation Vacations.

The idea is relatively simple. Participants pay anywhere from a few hundred dollars to a few thousand (transportation, lodging, etc., aren't included) to experience life as, say, a chocolatier, a fashion designer, or a race-car driver. The time spent immersed in their fantasy job allows them to get a 360-degree perspective without the risk of quitting their own jobs or investing heavily in a new career.

Laura Thomas says she's "miserable" in her job as a business-operations developer for a government contractor in Alexandria, Va. "My boss knows I'm not happy, and he's looking for something else [for me at the company], but there isn't a lot of opportunity for growth."

Not quite ready to quit altogether, Thomas recently took a turn through Vocation Vacations, shadowing a hotel concierge and a hotel general manager for two days. "It was really great. I got to be completely immersed in the environment. I got to see the good, the bad, and the ugly." And best of all, she says: "I really got to see it firsthand before taking the plunge and quitting my job."

Kurth, something of a dream-job rainmaker, has created a niche industry built on the hopes and aspirations of people like Thomas. Catering to the unhappily employed, Kurth has discovered an untapped market. Indeed, according to a survey by the Conference Board, a management and marketplace information nonprofit agency based in New York, less than half of all Americans say they're satisfied with their jobs. Taken in 2002, the survey reveals the highest level of discontent since they first conducted the study in 1995 -- with job satisfaction dropping from 60.9% then to 47.2% presently.

To date, Vocations Vacations has placed hundreds of people in the U.S. and Britain in occupations ranging from brewmaster and art-gallery director to music producer and cattle rancher. "We're on our way to thousands," says Kurth. The company has doubled the number of its available mentors to 500, with another 40 to 50 new possibilities in the works in such fields as Broadway producer, meteorologist, and zookeeper.

Kurth attributes much of his success to listening to prospective clients and addressing their areas of interest with relevant mentors and programs. Recently, there has been a growing demand and interest in marine biology, aquarium managers, and voiceovers. However, Kurth says there's a limit to the types of career vocations he will pursue. For instance, he says he recently turned down an offer from a pornography producer who wanted to become a mentor.

Kurth himself is expanding his own dream. He just signed a deal with Warner Books for a how-to vocational lifestyle book. On April 27, the Travel Channel is debuting a new series based on his "vocationers" called This Job's a Trip, chronicling the vacationing adventures of his clients. Kurth is also working on what he calls "ancillary products," such as DVDs, T-shirts, and a possible magazine. He says his expansion is all based on the "vacationing" lifestyle -- no longer daydreaming but living the dream.

Just ask David Ryan, who has had to hire additional trainers for his fast-growing business. "I get a lot of broad smiles when I tell people that I went from a million-a-year banker to a dog guy," he says. No doubt he's smiling back, all the way to the bank.

You'll Be Shocked To Find Out How Much Eyeglasses Really Cost

Murray Wells Story

http://www.glassesdirect.co.uk

Murray Wells was studying at the West of England University in Bristol when he discovered he needed reading glasses.

So he visited his nearest high street optician but was appalled when he found that his new metal frames, ‘essentially some wire and two pieces of glass’ cost £150.


"I was managing on a student loan and £150 was a fortune – half a month's rent. I just couldn't understand why my glasses were so expensive, and my curiosity led me to investigate further."


He began to call manufacturers, opticians and industry insiders but he was met with a ‘wall of silence’.

But then a disgruntled employee at a laboratory in the north of England gave him the lowdown.

“He talked me through the industry,” says Murray Wells. “And it turned out that my £150 pair of glasses probably only cost about seven pounds to make.”

Murray Wells was supposed to be hammering the books in preparation for his finals but instead found himself immersed in the glasses industry.

He learnt about optometrical testing, how the frames are made and the lenses are cut.

He discovered that the market is around 70 per cent controlled by just four high street retailers: Vision Express, Boots, Dolland & Aitchison and Specsavers.

But, most significantly, he leant that he could make glasses for a fraction of the price that they were being sold on the high street.


Murray Wells enlisted the help of some students at his university who helped him build the website and design the logo.

He then used the final instalment of his student loan and some money from his father to establish Glassesdirect.co.uk, they began trading in September 2004.

Manufacturers were initially reluctant to endanger their relationships with high street opticians but eventually they relented.


In a year Glasses Direct had sold 22,000 pairs of spectacles and Murray Wells believes that this has saved UK consumers an estimated £2m.

“People generally can't believe our Glasses Direct prices,” he says. “As the high street shops are maintaining retail prices at 10 to 20 times the cost price.


“What I'm giving people is choice, and they are delighted,” he says. “An average pair of glasses is manufactured for less than £7, so I charge just over double. Even with advertising and overheads, I still make a profit.”


His business has gone from strength to strength and he now employs 17 staff and turnover is around the £1m mark.

“It’s all been a bit of a whirlwind,” he admits. “But I have always been determined to get very big, very fast”.

To aid this expansion Glasses Direct are now seeking investment from Venture Capitalists, however he says that they are also seeking him.

“It’s been a lot easier than I ever thought it would be,” he says. “We’ve literally been getting new calls from potential investors every day. It’s wonderful and we’re in a very enviable position to choose who we want to work with.”

It’s not just a decision who to take money from. Murray Wells knows the next move is crucial.

“It’s not only about the investment, we need someone who will be helpful at board level and is experienced in dealing with big organisations, large marketing campaigns and has e-commerce expertise.”

Talks are ongoing, but Murray Wells expects a deal to be struck soon and says press reports of raising £5m “aren’t far off”.

A large bulk of the money will be spent on marketing.

“We’ve made massive strides but still only occupy 1% of a £1.7bn industry so we’re really still just a drop in the ocean. I want to move as quickly as possible as we know it’s only a matter of time before competitive entry occurs.”

The big players in the optical industry appear to have accepted Glassesdirect.co.uk is here to stay too – even if they’re not happy about it.

“They’ve changed tack a little and aren’t rubbishing us in the press as much as they were,” says Murray Wells.

Murray Wells remains undeterred by the high street’s desire to stamp him out, but is looking to shake off the David vs. Goliath tag.

“As well as marketing ourselves to the mass market we’re in talks with several major retail organisations and expect to announce a number of partnerships by the start of 2006.”

Subsequently, Murray Wells is strapping himself in for another 100mph 12 months and expects turnover to triple to £3m, and reach £10m by 2008.

An Employee Fires His Employer, Starts A Forty Million Dollar Business

Patrick Martucci Story

http://www.unitedasset.com/

In 1980, Patrick Martucci, just out of high school, left his hometown of Cleveland with $300, pointing his Trans Am toward Dallas. He landed a $6-an-hour job at a company that was launching an odd, new product at the time -- "voice forward mail."

When he tried to explain voice mail to his grandmother, she thought he was a postal worker. Others, however, caught on. He was soon in the sales department, where he was a natural. "I had the opportunity to watch a product go out the door and gain world-wide acceptance," he says.

He leapfrogged to increasingly challenging jobs across the telecom industry, setting up distribution channels, running sales departments. A stark opportunity stared him in the face when he worked at a company that provided maintenance on Rolm phone equipment. Mr. Martucci was thrilled to pitch a sale to J.C. Penney, which, after a trial, offered him the maintenance contract for the entire retail chain's phone service. But his company could handle only Rolm equipment in specific geographic areas, not the full sprawl of a retailer with a mishmash of phone systems. Mr. Martucci says he saw what could have been "a $10 million contract go to $1.5 million, and that bugged me from that day forward."

From Chicago, he launched United Asset Coverage, which could have struck that deal. It would informally stitch together a network to fix anyone's office equipment -- no matter the brand, and no matter the place, a sort of managed-care approach to the frustrating world of office-machine maintenance.

Mr. Martucci unveiled the concept to a small venture fund, where he worked at the time. "It's a $36 billion marketplace, and I'm familiar with it," he told his partners. They jumped in, investing a total of "a couple million" dollars, he says.

He called the best salespeople he knew from previous jobs and hired 17. They told potential customers that UAC would handle all the maintenance chores for less if they paid upfront. Just like explaining voice mail to grandma, the new business model, part insurance, part repair clearinghouse, wasn't an easy sell. "There is nothing more boring than telephone maintenance," Mr. Martucci admits.

It took six long months in 1997 for the company to secure its first customer: A TGI Friday's in St. Louis signed up for UAC to maintain its lone copier. By 2001, UAC installed a call center in Chicago so that anyone could call and order service. Establishing a network of service providers proved easier. Once they saw that UAC provided steady revenue, acting as a sort of agent for them, many agreed to discounts on their services to be part of the network.

Though new competitors are sprouting up, today UAC is the largest telecom-maintenance company in the world. The closely held firm doesn't disclose revenue, but earnings reached $40 million this year.

How To Make $4 Million A Year In Sales With An Ugly Website.

Joel Boblit Story

http://www.bigbadtoystore.com/

Joel Boblit parlayed nostalgia for his childhood toys into big-time business when he discovered how much Transformers--robot action figures whose popularity has continued since the 1980s--were being sold for online. He launched BigBadToyStore.com in 1999 shortly after graduating college, while he was reliving fond memories of trading his favorite childhood toys--GI Joe, Masters of the Universe and Transformers. The biggest challenge in those early days? Boblit admits: "Being teased by my friends."

While in college, Boblit sold action figures as a hobby for extra money, but when he decided to turn his hobby into a business, his parents supported him on all levels. They went heavily into debt to finance the business, and worked 100-plus-hour weeks alongside him for BigBadToyStore. Housing his inventory at one point, his parents had to create aisles in their home to navigate around the ceiling-high boxes. Says Boblit, "They have been instrumental throughout all this and worked just as hard as I did to keep it all together during the tough early years."

BigBadToyStore caters to specialty toy buyers with vintage favorites like Star Wars figurines and Teenage Mutant Ninja Turtles. Boblit also branched out to comic- and movie-related items, earning loyal customers around the world. Serious collectors prize mint-condition toy packaging, so Boblit guarantees his toys by using a grading system to distinguish "standard grade" (mint or near-mint condition) from "substandard grade" packages.

He also offers a premium packing service that ensures an item is in tiptop condition and handled with extra care when it's shipped. Another big draw is the "Pile of Loot" function, which allows customers to stockpile items they've already paid for in a virtual storage bin. Upon the customer's choosing, the company will ship out all the items at once, reducing shipping costs. Future plans include distribution to approved retailers, who can view volume pricing online. Boblit says, "We've got the competitive edge for convenience."

Joel made $4 million dollars in sales in 2005, so the strategy seems to be working.

How About A Few Million Dollars For Clubbing In New York?

Andrew Fox Story

http://www.clubplanet.com/

In 1995, this oft-rejected newcomer to New York City's club scene found a way to get past the doorman of every hot club he longed to enter--start a website offering club-goers free club reviews and information. The now-savvy Fox recalls his earlier, awkward days: "I showed up at a club wearing green shorts, and everyone was in black. The bouncer looked at me and said, 'There's no way.'"

Working on the website in his off hours at first, Fox chucked his investment banking job in 1997 to give Clubplanet.com (then ClubNYC.com) his all. Volunteers provided early club reviews, until Fox hired a full-time editorial staff in 1999. Then he came up with a new idea: Start a guest list on his site for access to otherwise hard-to-get-into clubs. By offering a discounted cover charge to those who both signed up on the site and arrived at the club before midnight, Fox helped enhance the exclusivity of the clubs as well as increase revenue. Club owners were dubious about Fox's concept at first, but when hundreds of club-goers who signed up showed up at their doors, the owners gladly forged relationships with the innovator and paid him a "bounty" for every head he brought in.

Fox installed a management team for Clubplanet.com so he could focus on two other businesses he was involved in, but he admits giving up control was a mistake. Upon learning of Clubplanet.com's mismanagement and financial woes, Fox engaged in a bitter struggle to regain control. He ultimately won, but the battle took its toll on the company. He was forced to lay off employees he had never met. With only two employees, Fox started back at square one, selling his other companies to refocus on his "baby."

Clubplanet.com has grown to include thousands of club listings around the United States and the United Kingdom, and now syndicates its content to Citysearch, newspapers, Yahoo! and other third-party clients. Fox also recently launched NocheLatino.com, an upscale, urban Latino version of Clubplanet.com, and is working on a version for the gay community. He's since expanded his empire to include a New Year's Eve event ticketing site, NewYears.com; an exclusive club access site, CoolJunkie.com; a ticketing company, WantTickets.com; and an offline event and marketing company, Track Entertainment.

How much money do these sites generate for Andrew Fox? Last year it was a cool 22 million US Dollars.